refund & returns policy
Last Updated: 10 March 2025
At GaZKart, we strive to provide reliable and safe gas cylinder refilling services. Since we operate as a service intermediary between customers and gas suppliers, our return and exchange policy follows Saudi Arabian consumer protection laws.
1. Eligibility for Returns & Exchanges
Gas cylinders are regulated safety products. Due to their nature, we do not offer returns or refunds after a successful delivery. However, exchanges may be allowed under specific conditions.
✅ Exchanges are allowed if:
- The delivered gas cylinder is found to be leaking or defective.
- The supplier delivered the wrong type or brand of the gas cylinder.
- The gas cylinder is damaged upon delivery.
- The order was placed incorrectly by the customer.
🚫 Exchanges are NOT allowed if:
- The customer accepted the delivery and later changed their mind.
- The cylinder was used or tampered with after delivery.
2. How to Request an Exchange
If you receive a defective or incorrect cylinder, follow these steps:
1️⃣ Report the Issue Immediately – Contact us within 24 hours of delivery with details and photos.
2️⃣ Inspection & Verification – The supplier may inspect the cylinder before approving an exchange.
3️⃣ Exchange Process – If approved, a replacement cylinder will be delivered at no extra cost.
⏳ Processing Time: Exchange requests are processed within 1-2 business days, depending on supplier availability.
3. Order Cancellations
- Orders can be canceled before dispatch by contacting customer support.
- If a cancellation request is made after the order is dispatched, it may not be possible to cancel.
- Failed deliveries due to supplier unavailability may allow you to reorder or request assistance.
4. Refund Policy
As we operate on a cash-on-delivery model, refunds are not applicable. If a valid issue arises (e.g., defective cylinder, supplier error), an exchange will be provided instead of a refund.
5. Safety & Compliance
To ensure safety and compliance with Saudi Standards (SASO) regulations:
- Customers must inspect the cylinder upon delivery before accepting.
- Once accepted, GaZKart is not responsible for any defects caused by misuse or storage issues.
- If a leak or defect is detected after use, contact the official gas supplier or safety authorities.
6. Contact Information
For exchanges or assistance, reach out to us:
📧 Email: info@gazkart.com
📍 Business Address: Da Ad Din Rajab Mishrifah, Jeddah
By using GaZKart, you acknowledge and accept this Returns & Exchanges Policy.
Thank you for choosing GaZKart – Never Run Out of Gas Again!